Privacy Policy

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Last Updated: January 2, 2026

1. Our Commitment to Your Data: At Loom & Leaf, we respect your privacy as much as the craft of our ceramics. In compliance with the DPDP Act 2023, we only collect and process data that is necessary for providing you with the best artisanal home decor experience.

2. What Data We Collect & Why: We collect the following "Digital Personal Data" for these specific purposes:

• Contact Details (Name, Phone, Email): To process your orders and send delivery updates.
• Shipping Address: To deliver our handcrafted products to your doorstep.
• Payment Information: To facilitate secure transactions (processed by our secure partners like Stripe/Razorpay; we do not store your card details directly).
• Usage Data (Cookies): To analyze website traffic and improve your browsing experience.

3. The Consent Clause: By using loomandleaf.in, you provide free, specific, and informed consent for us to use your data for the purposes mentioned above. You have the right to withdraw your consent at any time by contacting us at hello@loomandleaf.in.

4. Sharing with Third PartiesWe only share your data with essential partners who help us run Loom & Leaf:

• Logistics Partners: (e.g., Delhivery, BlueDart) to deliver your pots.
• E-commerce Platform: (Shopify/GoDaddy) which hosts our digital store.
• Payment Gateways: To ensure your transactions are safe.

5. Your Rights as a "Data Principal": Under Indian law, you have the following rights:

• Right to Access: Ask us what data we have about you.
• Right to Correction/Erasure: Ask us to fix wrong info or delete your data once the order is complete.
• Right to Nominate: Appoint someone to manage your data rights in case of illness or incapacity.

6. Data Retention & Security: We retain your data only as long as necessary to serve your orders or comply with tax laws. We use SSL encryption and secure server protocols to protect your information from unauthorized access.

7. Grievance Redressal Officer: If you have questions about your privacy, contact our Founder:

• Name: Stuti Singh
• Email: hello@loomandleaf.in
• Response Time: We will acknowledge your query within 48 hours.